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Conversion problems
Find answers by task, from uploading a file to downloading the result.
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Why did conversion fail?
The file may be damaged, password protected, too large or use unsupported features.
Can I leave the page while processing?
Keep the page open until the result is ready, especially for browser-based tasks.
Why did the layout change?
Fixed PDF layouts and Word layouts work differently. Complex documents should be checked after conversion.
What should I try first?
Retry once, then test a smaller file or split the PDF before converting.